Refunds & Returns Policy
1. At Calm Contour, we believe in the quality of our products and want you to feel completely confident in your purchase.
If for any reason you are not satisfied with your Calm Contour Sculpt Brush, you may request a refund within 90 days of your delivery date. To initiate a return, please contact our support team at calmcontour@gmail.com with your order number and reason for return.
To be eligible for a refund, the product must be returned in its original condition. Once we receive and inspect the returned item, your refund will be processed to your original payment method within 5-10 business days.
Please note:
The 90-day guarantee period begins on the date of delivery, not the date of purchase.
Return shipping costs are the responsibility of the customer.
Refunds apply to the product price only. Original shipping fees are non-refundable.
Items must be returned in their original condition.
To request a refund, please contact our support team at:
Email: calmcontour@gmail.com
Please include your order number and reason for the request so we can assist you as quickly as possible.
2. Eligibility for Refunds
To qualify for a refund:
The request must be made within 90 days of delivery
Proof of purchase (order number or confirmation email) must be provided
The product may need to be returned depending on the situation
We reserve the right to refuse refund requests that fall outside the guarantee period.
3. Return Process
If a return is required, we will provide instructions on how to return the product.
Customers may be responsible for return shipping costs unless the item is defective, damaged, or incorrect.
Returned items should be sent back in reasonable condition.
4. Refund Processing
Once your refund request has been approved and any required return has been received, refunds will be issued to the original payment method used during purchase.
Please allow 5–10 business days for the refund to appear on your statement depending on your payment provider.
5. Damaged or Incorrect Items
If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.
Include photos of the issue so we can resolve the problem quickly. We will arrange a replacement or refund where appropriate.
6. Late or Missing Refunds
If you have not received your refund after the processing period:
Check your bank or credit card account again
Contact your payment provider as processing times may vary
If the issue persists, please contact us at calmcontour@gmail.com
7. Contact Information
If you have any questions regarding refunds or returns, please contact:
Calm Contour Support
Email: calmcontour@gmail.com